How much does Sympla charge per ticket sold?

The service fee is 10% per paid ticket, with a R$ 3.99 minimum for tickets up to R$ 39.90. The buyer also pays a processing fee of 2% to 2.5%, depending on the payment method. Free events pay nothing, according to Sympla's help center, updated on August 3, 2026.

Is it better to pass on or absorb the Sympla fee?

When you pass it on, the buyer pays the 10% and you receive the full price. When you absorb it, the buyer sees the price without the service fee and you receive 90%. In both cases, the buyer pays the processing fee. In some states, the law limits or prohibits passing it on.

When does Sympla pay the organizer?

According to Sympla's help center, the money arrives within 3 business days after the event ends. Before that, the organizer can request an advance of up to 80% of sales, with a 3.49% fee, subject to risk review.

Which ticketing platform has the lowest fee?

Based on the official pages read in October 2026, Eventbrite charges 6.99% or 9.99% in Brazil. Sympla, Even3 and Doity charge 10%. On your own site, you pay only the payment provider: on Asaas, R$ 1.99 per Pix and 2.99% plus R$ 0.49 on a single-payment card charge.

Does selling tickets on your own site remove the right of withdrawal?

No. Under art. 49 of Brazil's Consumer Protection Code, anyone who buys online can cancel within 7 days and get the full amount back. Procon-MG fined Sympla in February 2026 for keeping the fee in these cases.

Sympla fees in 2026: how much you keep from each ticket and how to sell on your own site

By Victor Ferreira · October 26, 2026 · 7 min read

The Sympla fee is 10% per paid ticket, with a R$ 3.99 minimum. The buyer pays another 2% to 2.5% for processing. In a R$ 200 workshop with 40 spots, that is R$ 800 in service fees. On your own site, the cost drops to the payment provider: R$ 79.60 with Pix on Asaas.

How much does Sympla charge per ticket in 2026?

Sympla charges two fees per paid ticket. These are the figures from the organizer help center, updated on August 3, 2026:

Fee	Amount	Who pays
Service fee	10% of the ticket	The organizer chooses: pass it on to the buyer or absorb it
Minimum fee	R$ 3.99, for tickets up to R$ 39.90	Same choice as the service fee
Processing fee	2% to 2.5%, depending on Pix, card or boleto	Always the buyer
Free event	No cost	—

The minimum fee weighs on cheap tickets. In a R$ 20 open class, the R$ 3.99 is almost 20% of the price.

The choice between passing on and absorbing changes who feels the fee. For a R$ 100 ticket, Sympla itself gives the example. When you pass it on, the buyer pays R$ 112.75 and you receive R$ 100. When you absorb it, the buyer pays R$ 102.50 and you receive R$ 90.

How much do you keep from a R$ 200 ticket on each platform?

Between R$ 180 and R$ 198, depending on the platform and the payment method. The table uses an example: a R$ 200 workshop, with the fee absorbed by the organizer.

Where you sell (example: R$ 200 ticket)	Organizer fee	You receive per ticket	For 40 spots
Sympla	10%	R$ 180.00	R$ 7,200
Even3	10%	R$ 180.00	R$ 7,200
Doity	10%	R$ 180.00	R$ 7,200
Eventbrite Essentials	6.99%	R$ 186.02	R$ 7,441
Own site, single-payment card (Asaas)	2.99% + R$ 0.49	R$ 193.53	R$ 7,741
Own site, Pix (Asaas)	R$ 1.99	R$ 198.01	R$ 7,920

The fees come from the official pages read in October 2026. On Sympla, the buyer also pays R$ 4 to R$ 5 in processing. Eventbrite does not disclose its processing fee in Brazil. Asaas shows the standard fee, with a promotional discount in the first 3 months of the account.

In a year with one workshop per month, the difference between Sympla and Pix on your own site exceeds R$ 8,600. That is the value of more than 43 tickets.

When does the ticket money reach your account?

It depends on the platform, and the difference can be weeks. If you pay for the venue and materials before the event, the timing matters as much as the fee.

Platform	When the organizer gets paid	Source
Sympla	Within 3 business days after the event ends. Advance of up to 80%, with a 3.49% fee	Help center, 2025 and 2026
Even3	10 days after payment confirmation	Plans page
Doity	Pix and boleto on confirmation; card in 14 + 1 business days	Help center, September 24, 2026
Own site with Pix	Pix settles instantly, in the recipient's account	Pix rule

On Sympla, the advance goes through risk review and must be requested up to 4 days before the event. For banks other than Banco do Brasil, Bradesco, Itaú and Santander, the transfer costs R$ 7.50 per event.

What does your own site cost, and when is the platform worth the fee?

Your own site trades the fee for work: page, payment, ticket, refund and invoice. A ticketing platform delivers all of that ready-made, and also shows the event to people browsing its marketplace.

So the right question is where your buyer comes from.

If they come from search inside the platform, the fee pays for the storefront. It may be worth it for a new event with an unknown audience.
If they come from your Instagram, your list or your previous class, you pay 10% to process a payment. That is where your own site pays off.

Your own site needs five pieces so it does not turn into manual work:

Event page with ticket batches, coupons and a spot limit.
Payment with Pix and card, with the spot held until the Pix arrives.
Ticket with QR in the email, checked at the door.
Cancellation policy written before the sale.
NFS-e issued from the confirmed payment.

Without these pieces, the fee you saved comes back as team hours on WhatsApp.

Who can pay the convenience fee, and what does the law say?

The organizer chooses to pass it on or absorb it, but the law limits that choice in some states. Sympla's own help center lists the rules:

Acre: State Law 3.602/2020 prohibits the convenience fee on online sales. The fee always stays with the organizer.
Espírito Santo: State Law 10.986/2019 only allows the fee if there is a purchase channel without it. Events of up to 200 people are exempt.
Alagoas: State Law 7.686/2015 caps the fee at 10% and requires a point of sale with no fee.

Cancellation has a federal rule. Under art. 49 of Brazil's Consumer Protection Code, anyone who buys outside the business premises can cancel within 7 days. The sole paragraph requires refunding amounts paid "for any reason".

In February 2026, Procon-MG fined Sympla R$ 210,765.02 for keeping the convenience fee on these cancellations. Sympla says it refunds everything within the legal deadline and has appealed, according to Tribuna de Minas.

The rule also applies to your own site. Selling without a platform does not remove the right of withdrawal. Write the policy and refund the full amount within the 7 days.

Can you use Sympla and your own site at the same time?

Yes, and for many organizers it is the best path. The platform handles the new audience, and your own site handles people who already know your work.

The catch is the attendee list. With two separate sales channels, the spot limit and check-in need to see both.

Sympla publishes an API that reads events, orders and attendees and handles check-in. It does not create reservations and does not notify another system when a sale happens. So reconciliation is done by reading the orders from time to time.

In practice, it works like this:

decide how many spots go to each channel, or close sales on the platform when the total gets close to the limit;
merge the attendees from both channels into a single list before the event;
use a single check-in at the door that recognizes both tickets.

How CERNE solves it

CERNE is the business's own registration system, with what a ticketing platform delivers and without the per-spot fee.

Event page with your brand. Ticket batches, coupons and a spot limit, on your site.
Registration with Pix and card. The spot is held until the Pix, through Mercado Pago or Asaas. You pay the payment provider, not the 10%.
QR ticket and check-in. The QR arrives by email and validates entry at the door.
NFS-e from the confirmed payment. The invoice is issued with the sale, with no typing.
Sympla alongside, if it makes sense. CERNE offers the Sympla integration to merge attendees from both channels into a single list.
Direct question. In the AI assistant, you ask "how much did I save in ticket fees in October?". The answer comes with the data from the operation.

CERNE's events and classes modules were built in The Middle's operation, with workshops, waitlists and classes. With the operation structured, The Middle moved into B2B and expanded into other lines of business. See the workflows on the events and classes page and the cards for each function. For what to do when the workshop sells out, read how to set up the waitlist.

Start with an assessment

The table in this article uses an example ticket. Your business's table uses your events and your audience. Start with an assessment of your operation: our team shows how much you pay in fees per channel and what your own site requires. Schedule the assessment.

Frequently asked questions

How much does Sympla charge per ticket sold?: The service fee is 10% per paid ticket, with a R$ 3.99 minimum for tickets up to R$ 39.90. The buyer also pays a processing fee of 2% to 2.5%, depending on the payment method. Free events pay nothing, according to Sympla's help center, updated on August 3, 2026.
Is it better to pass on or absorb the Sympla fee?: When you pass it on, the buyer pays the 10% and you receive the full price. When you absorb it, the buyer sees the price without the service fee and you receive 90%. In both cases, the buyer pays the processing fee. In some states, the law limits or prohibits passing it on.
When does Sympla pay the organizer?: According to Sympla's help center, the money arrives within 3 business days after the event ends. Before that, the organizer can request an advance of up to 80% of sales, with a 3.49% fee, subject to risk review.
Which ticketing platform has the lowest fee?: Based on the official pages read in October 2026, Eventbrite charges 6.99% or 9.99% in Brazil. Sympla, Even3 and Doity charge 10%. On your own site, you pay only the payment provider: on Asaas, R$ 1.99 per Pix and 2.99% plus R$ 0.49 on a single-payment card charge.
Does selling tickets on your own site remove the right of withdrawal?: No. Under art. 49 of Brazil's Consumer Protection Code, anyone who buys online can cancel within 7 days and get the full amount back. Procon-MG fined Sympla in February 2026 for keeping the fee in these cases.

CERNE for Events and classes. The event page with tier and coupon, the QR ticket, the class with tuition and roll call, the online course, the teacher payout and NFS-e in one system. AI works inside the operation and acts only on a person's approval. See how it works or start with an assessment of your operation.

Sources

Victor Ferreira · Partner at IF Soluções and responsible for CERNE's architecture: the modules many companies share, the API integrations with the systems clients already use, data and security. Makes sure a workflow built for one client becomes a module that serves other markets.